Our Consultation is essentially two clear and concise questions
1 “TELL ME ABOUT YOUR HAIR...”
It’s amazing how these 5 little words get your client talking. This simple question encourages the client to complain about where she or he is unhappy with their hair and what they want to change.
Typical client hair complaints
Too curly / frizzy / wavy / unruly
Takes too long / is too thick Hard to manage
I want to grow it Weak / Dry / Damaged
For a returning client, we simply adapt by saying, “Tell me, how’s your hair been?”
2 “HOW WOULD YOU LOVE YOUR HAIR TO BE?”
This very direct but engaging question allows the client to tell us exactly what we need to know. Although the client may answer directly, they mostly answer that they want their hair “better” and often “just a bit easier” or “just a bit straighter”.
Healthier Stronger Longer
These questions are the easiest, quickest and simplest way to discover every client’s hair issues.
Other great consultations questions to ask are:
How long does it take you to style your hair? Does it last?
How often do you love your hair?